SHIPPING

Free Shipping by Cool Boss

Available to all customers on qualifying order within the contiguous United States

Shipping Times

Once you receive confirmation that your order has shipped and it has left our shipping terminal, the map below is an estimated timeline of arrival. If you've selected to be notified 24-hours before your shipment (see Delivery Options), then you will receive a phone call when your order will be delivered.

Cool Boss shipping carrier map

Free Shipping

Most Cool Boss products include Free Shipping. However, we suggest you contact Cool Boss for a listing of items eligible for free destination delivery. Free Shipping items will be delivered freight prepaid to all direct shipping points located within the 48 contiguous United States. Accessory only shipments or service parts orders are generally not eligible for free freight. Orders for accessories or service parts are subject to a per piece freight charge based on package weight and destination zone.

Cool Boss will designate the freight carrier based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, the dealer/customer will be responsible for paying an additional 5% freight surcharge at time of order.

Additional Fees:

Residential Delivery Fee - $70
If a shipment is being delivered to a residential address, a $70 fee will be applied to the order. Additionally, it is recommended that you use a forklift or another similar lifting device to offload your order. If you don’t have access to any, we can provide a lift gate for an additional fee.

Lift Gate Service Fee - $95
If a shipment is being delivered to a facility without a loading dock or adequate material handling equipment and requires specialized lift gate services, a $95 fee will be applied to the order.

COD

Requests for COD shipments not accepted
Items less than 150 lbs. will typically be shipped FedEx ground unless otherwise stipulated on the purchase order. Some items cannot be shipped via FedEx due to size, weight and restrictions on hazardous materials. Some items may be subject to additional hazardous materials charges.

Rural Area Transportation Zones (Surcharge)

Free Shipping items located within a rural shipping area may be charged an incidental RATZ surcharge. Rural Area Transportation Zones are based on transportation lane accessibility and their functional accessibility to major highways and shipping lanes. Transportation and shipping to these remote and rural locations are usually non-direct shipping points with higher associated delivery costs. Generally, ZIP codes within a RATZ Surcharge area are very rural and make up a small percentage of the US territory. Speak with a Cool Boss representative if you think you live in a Rural Area Transportation Zone.

International

Looking to place an order outside the United States? Please contact us if you’d like to place an order, make an inquiry, or request documents.